FAQ

We specialize in a wide range of footwear for the whole family, including:

• Boots – For all seasons and occasions
• Children’s shoes – Durable and comfortable options for little feet
• Clogs & Mules – Easy slip-on styles with premium comfort
• Flats – Elegant everyday wear
• Loafers & Slip-Ons – Sophisticated yet convenient
• Men’s shoes – From casual to formal
• Oxfords & Lace-Ups – Classic styles with modern comfort
• Pumps – Stylish women’s footwear
• Sandals – For warm weather comfort
• Slippers – Cozy home footwear

We recommend referring to our detailed size charts available on each product page. If you’re between sizes or have specific fit concerns, consider sizing up. Remember our 15-day return policy if the fit isn’t perfect!

Many of our styles accommodate wider feet, especially our loafers, clogs, and certain boot styles. Look for “wide fit” in the product description or contact us for specific recommendations.

Simply browse our collection, select your desired items, choose your size, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to get your shoes to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] or call +1 (214) 902-0912. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your information for faster checkout, and view your order history.

We ship worldwide to most countries, excluding some Asian and remote areas. During checkout, our system will automatically calculate available shipping options for your location.

We offer two shipping methods:

Pro Tip: For time-sensitive orders (like seasonal boots or special occasion pumps), we recommend selecting Standard Shipping and ordering at least 3 weeks before you need the shoes.

Our Dallas-based team carefully inspects and packages your footwear within 1-2 business days. We pay special attention to delicate items like our premium clogs & mules or elegant flats.

Customs fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping charges. All shipments include necessary documentation for smooth customs clearance.

You’ll receive a tracking number via email once your order ships, allowing you to follow your package’s journey to your doorstep. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Shipping (EMS), use the EMS tracking system.

We offer a 15-day return policy from the date of delivery. Items must be in new, unworn condition with original packaging. To initiate a return, please contact our customer service at [email protected].

1. Contact our customer service within 15 days of delivery to request a return authorization
2. Pack the item securely in its original packaging
3. Include all original tags and documentation
4. Ship the package to our Dallas address (return shipping is at customer’s expense)
5. Once received and inspected, we’ll process your refund

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method. The timing of the refund appearing in your account depends on your financial institution.

Currently, we process returns for refunds only. If you need a different size or style, we recommend placing a new order after returning the original item.

We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

We’re here to help! You can reach us by:

• Email: [email protected]
• Phone: +1 (214) 902-0912
• Mail: 1762 Ersel Street, Dallas, US 75209

Our customer service hours are Monday-Friday, 9am-5pm CST.

To help us assist you quickly, please include:

• Your order number (if applicable)
• The product name or SKU
• A detailed description of your question or issue
• Any relevant photos (for damaged items or defects)