At Best Shoe Store, we want you to be completely satisfied with your footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most unworn, undamaged shoes in their original packaging with all tags attached. Please note:

  • Returns must be initiated within 15 days of delivery
  • Items must be in new, resalable condition
  • Original proof of purchase is required
Important Note: For hygiene reasons, we cannot accept returns or exchanges on slippers or children’s shoes that have been removed from their original packaging.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Best Shoe Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for return/exchange: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (for US customers)

Step 3: Ship Your Return

Package your items securely in the original packaging and ship to:

Best Shoe Store Returns
1762 Ersel Street
Dallas, TX 75209
USA

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Will be processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement will be shipped within 1-2 business days after we receive your return

Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Damaged or Defective Items

If you receive damaged or defective merchandise:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a free return and replacement

Still Have Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us:

We appreciate your business and want to ensure every pair of shoes from Best Shoe Store meets your expectations!