At Best Shoe Store, we’re committed to providing you with quality footwear and exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, with the exception of some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to love every pair of shoes from Best Shoe Store. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Important Exceptions

For hygiene reasons, we cannot accept returns or exchanges on:

  • Slippers
  • Children’s shoes that have been removed from their original packaging

Return Conditions

To be eligible for return or exchange:

  • Items must be unworn, undamaged, and in resalable condition
  • Original packaging and all tags must be included
  • Proof of purchase is required
  • Return must be initiated within 15 days of delivery

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product details (name, size, color)
  • Reason for return/exchange
  • Your contact information

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (for US customers)

Step 3: Ship Your Return

Package your items securely in the original packaging and ship to:

Best Shoe Store Returns
1762 Ersel Street
Dallas, TX 75209
USA

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your replacement will be shipped within 1-2 business days after we receive your return

Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product)
  • For exchanges, we’ll cover the cost of shipping the replacement item to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Damaged or Defective Items

If you receive damaged or defective merchandise:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us:

We appreciate your business and want to ensure every pair of shoes from Best Shoe Store meets your expectations!